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Terms and conditions

HOTEL SONNLEITEN GMBH ****

The Austrian Hotel Contract Conditions (ÖHVB) shall apply.

GENERAL

All our room prices are given in euros per person per day, including the Sonnleiten luxury board and use of all Sonnleiten wellness facilities, such as an indoor pool and wellness area. The local tax of € 2.60 per person per day will be charged on top of that.

RESERVATION

If a reservation (accommodation contract) is made, the Austrian Hotel Contract Conditions (ÖHVB) of the Austrian Association of Accommodation Providers (Fachverband der Beherbergungsbetriebe) dated 23 September 1981 shall apply. (Read) If the prices in the reservation confirmation differ, the prices listed in the price list shall always apply.

CANCELLATION

Cancellations shall only be valid in writing. The provisions of ÖHVB shall apply. For cancellations up to 12 weeks before the start of your holiday, you will receive a refund of your deposit minus a processing fee of € 60,- per room (for group bookings per person). Cancellations between 12 and 4 weeks before the agreed arrival date are subject to a cancellation fee equal to the room price for 3 days. In the event of cancellation later than 4 weeks before the start of the holiday, we will charge the full booked service. If you arrive later or depart earlier, for whatever reason, the same regulation shall apply.

Cancellation by the contractual partner – cancellation fee
Up to 3 months before the agreed date of arrival of the contractual partner, the accommodation contract can be cancelled by the accommodation provider by means of a unilateral declaration.

DEPOSIT

For fixed bookings, we ask for a free deposit to be sent to our account:
Bank: Raiffeisenbank Oberland Ladis
IBAN: AT14 3635 9000 0132 0613
BIC:
RZTIAT22359

DOGS & PETS

For dogs, we charge €15 per day (not including food) and, if necessary, a final cleaning fee of €36. Please understand that dogs are not allowed in the dining and wellness areas or in our sunbathing areas.

ARRIVAL

CHECK IN

Guests may access their rooms as of 2.00 p.m. We ask that guests arriving after 7 p.m. notify us.

DEPARTURE

CHECK OUT

We kindly ask guests to vacate the rooms by 10.30 a.m. on the day of departure.

Our popular offer of late check out after 11:00 a.m. gives you the opportunity to use your day of departure as a full vacation day. Refresh yourself before you leave or use our wellness area, complete with swimming pool, and afternoon snack offers (winter) before you start your journey home! Price per person: €25 for adults and €15 for children.

PAYMENT

PAYMENT METHODS

Cash, Maestro® ATM card.

Vouchers

CONDITIONS FOR REDEEMING VOUCHERS AT HOTEL SONNLEITEN

The following conditions apply to all Hotel Sonnleiten vouchers, unless stated otherwise.

 

Conditions for use:

  • Each voucher may only be used once.
  • Only one room price voucher may be used per guest per stay
  • It may not be combined with other vouchers.
  • Vouchers may not be exchanged for cash.
  • The resale of vouchers is not permitted.
  • Vouchers can only be redeemed by Sonnleiten guests.

Validity:
Vouchers can only be redeemed for a limited time and lose their validity on the date stated on the voucher. No further extension is possible. Vouchers that have been purchased are excluded from this regulation!

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