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Guidelines & relaxed cancellation conditions
for winter 2020/21

HERE YOU WILL FIND INFORMATION ON THE CURRENT MEASURES, RESTRICTIONS, GUIDELINES AND THE RELEASED CANCELLATION CONDITIONS FOR WINTER 2020/21.

On December 6th, 2020 we will start the winter season 2020/21.

The health of our guests and our employees is our top priority. Therefore, we have taken some safety precautions and measures in relation to Covid-19 in our hotel – which our managing director Dr. med. Hartwig Koch are always closely monitored. Safety, well-being and health are well taken care of, even if we currently have to get used to some new rules in our daily interaction. Nothing stands in the way of a happy break with culinary flights of fancy and relaxing hours in the untouched Tyrolean mountains.

We are not rude, we are prudent!

We look forward to welcoming you soon – even if for the time being without a handshake or hug. We’ll save these for later. But rest assured: our smile and our good mood will reach you! If you have any questions or requests, please do not hesitate to contact us by phone or email.

Matthias Geiger & Dr. Hartwig Koch with the entire Sonnleiten team

Relaxed cancellation conditions for winter 2020/21

Our cancellation conditions according to the terms and conditions continue to apply, but free cancellation is possible in winter 2020/21 up to 8 weeks before arrival and at any time in the following cases:

  • The arrival or departure to Austria cannot be guaranteed due to a border closure.
  • If there is an obligation to quarantine after departure.
  • The Serfaus-Fiss-Ladis region is classified as a risk area in the highest category of your government.
  • With positive corona test evidence.

We STRONGLY recommend that you take out travel cancellation insurance. All the necessary details can be found on the website of Europäische Reiseversicherung.

Hygiene measures

In principle, the following rules of conduct apply, which are already known from other areas:

  • Maintain a distance of at least 1 meter from other people.
  • Avoid shaking hands and hugs.
    Clean hands several times a day. Disinfectant dispensers are available throughout the hotel.
  • Sneeze or cough into the crook of your arm or handkerchief.
  • Do not travel if there are signs of illness.
    All surfaces and points of contact are cleaned and disinfected several times a day.
  • Disinfectants are of course used in all areas. Handrails, doorknobs, lift buttons and metal surfaces in general are disinfected regularly.
  • Whenever possible, doors remain open to reduce contact.
  • Key cards are disinfected before they are issued.
  • In the case of card terminals, the keyboard is disinfected before use.

Mouth and nose protection

In Tyrol, mouth and nose protection is no longer mandatory. Nevertheless, the Ministry of Health recommends wearing mouth and nose protection when there are crowds. Exceptions: public transport, pharmacies and health facilities.

Dining room

  • Disinfectant dispensers are available in our dining area.
  • Despite the current relaxation, our employees continue to wear mouth and nose protection for your safety.
  • All plates, cutlery, glasses, dishes, seats and menus are disinfected after each use.
  • Our buffet is still available to you. We kindly ask you to always wear the disposable gloves provided when you remove food yourself.
  • We ask you to keep a minimum distance of 1 meter from people who are not traveling with you.
  • Kitchen hygiene has always been very important to us, but we have intensified the measures again.
  • All ventilation with fresh air supply.

Wellness area

Of course, we will ensure that you can fully enjoy our wellness area without hesitation.

  • We do our best to adhere to the safety precautions and take appropriate measures.
  • We can politely ask you to keep a safe distance in the wellness area and appeal to our guests to take responsibility.
  • In the whole hotel – also in the wellness area – care is taken that there are not too many people in the same room.
  • Of course, the entire wellness area is also cleaned with high-quality, disinfecting cleaning agents.

Room

  • The laundry is washed according to strict hygiene regulations.
  • Our hard-working cleaning girls are trained and work with high-quality cleaning agents that contain disinfectants.
  • We will ventilate your room properly again before arrival.
  • You can find further guidelines for safe interaction with one another here.

Your hotel right on the Sonnenbahn slopes

TRADITIONAL TYROLEAN HOSPITALITY MEETS THAT FEEL-GOOD ALPINE ATMOSPHERE

Pure relaxation and feel-good atmosphere! With sports, spa and nature – a one-of-kind experience awaits families, couples, those seeking relaxation and friends who want to get to know Tyrol at its best in our hotel and the surrounding area.

We look forward to seeing you
Matthias Geiger & Dr. Hartwig Koch

SPECIAL EXPERIENCE

IN WINTER AND SUMMER

Thanks to its ideal location on the slopes of the Sonnenbahn, our 4-star Hotel Sonnleiten is a popular meeting place for alpine enthusiasts, families and hikers who want to have a good time together. Explore the region and spend some relaxing hours at the feel-good Hotel Sonnleiten.

WELLNESS

PURE RELAXATION

Crystal-clear water, fresh mountain air, pleasant scents and much more await our guests in the spa area of Hotel Sonnleiten. What better way to rest and recharge your batteries after an eventful day in the magnificent Tyrolean mountains?

FOR FOODIES

CULINARY DELIGHTS

Our well-known Sonnleiten gourmet board is included in the price of your room. In the morning, you’ll be greeted with the very best cuisine in the region for breakfast, followed by an afternoon snack; and in the evening, our kitchen team will treat you to an outstanding 5-course menu to choose from. A weekly gala dinner is also something you don’t want to miss!

FUN AND GAMES IN THE CHILDREN'S AREA

Right next to our hotel and only separated by a glass wall, our youngest guests will find the Sonnleiten children’s area. That way, you and your kids can always keep an eye on one another, while still relaxing and unwinding or enjoying some fun and games.

ACCESSIBLE AND DISABILITY-FRIENDLY

It is particularly important to us to make our establishment barrier-free and to be able to offer rooms that are disability-friendly, wheelchair-accessible and equipped with an emergency bell. Please don’t hesitate to get in touch with us if you have any questions.

DR. KOCH, EYE SPECIALIST

If you would also like to do something for your health, the practice of eye specialist Dr. Hartwig Koch is available for preventive care, check-ups and much more.

The shortest route to the perfect skiing vacation

PERFECT HOLIDAY ATMOSPHERE FOR YOU AND YOUR LOVED ONES

Located in the immediate vicinity of the Sonnenbahn valley station on the slopes and the hiking trails of the recreational paradise that is Ladis, our newly renovated and extensively expanded 4-star hotel is where traditional Tyrolean hospitality meets feel-good alpine ambiance, creating the perfect holiday atmosphere for you and your loved ones.

Wellness offerings at Hotel Sonnleiten

ALL OUR OFFERS AT A GLANCE

Whether you’re looking for a relaxed family vacation, last-minute skiing adventure or just a short trip for wellness and relaxation – our package deals are sure to have something to suit you, no matter the season. Take advantage of the wide range of hiking opportunities in the Serfaus-Fiss-Ladis holiday region, explore the area on a mountain bike or motorbike, or just let your mind wander and relax in our spacious spa area.

Spring awakening in the mountains in 2021

In keeping with our slogan "Wellness & Health", we have an offer for you here! We have a doctor's practice specialising in ophthalmology in our hotel – ophthalmologist Dr. Koch would be happy to take the time to see you during your stay at your request!
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Skiing fun in March 2021

Enjoy sports, spa and nature like never before in our hotel and our surroundings.

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Play of colors in autumn 2021

Enjoy sports, spa and nature in our hotel and our surroundings. The beautiful Tyrolean mountains surrounding Serfaus-Fiss-Ladis invite you to take long hikes, after which…

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